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Digicust, the Austrian AI startup modernizing how customs processes are managed across international supply chains, has closed a €2.3 million pre-Series A round.
The funding comes from a strong group of investors, including Czech venture capital funds Jet Investment and Look AI Ventures, and will help accelerate product development, expand AI capabilities, and drive entry into new markets.
With global shipment volumes rising and the EU moving toward a more digital, data-driven customs framework, businesses face pressure to process cross-border declarations faster and with higher accuracy. Yet much of the industry still depends on manual workflows—particularly when dealing with unstructured data such as PDFs, scanned invoices, and email attachments. Digicust targets this underserved segment, where automation has historically been difficult to achieve.
Founded in 2020 and based at Vienna International Airport, Digicust has built an AI-driven platform that automates customs workflows end-to-end for logistics providers, customs brokers, and exporters. Its technology cuts processing time from hours to minutes and achieves 99% accuracy on unstructured documents, enabling highly reliable classification, compliance checks, and audit-ready documentation.
The platform unifies the entire workflow, including reading and structuring documents, assigning tariff codes, performing export controls, and generating compliant records. In practice, this turns slow, error-prone manual tasks into a streamlined digital process—allowing logistics teams to process declarations significantly faster and with fewer mistakes.
“Digicust is solving a huge problem that nobody even realizes many companies have: automating customs processes where the data is messy, documents are unstructured, and compliance is strict. While others focus narrowly on product classification, Digicust addresses the entire workflow, from reading scanned invoices and packing lists to integrating with customs systems and ensuring regulatory accuracy,” says Angelo Burgarello, Partner at Look AI Ventures.
“This full-process approach, grounded in real operational pain, is what makes Digicust stand out. We believe the company is positioned to become the foundational automation layer for customs across Europe and beyond.”
Digicust’s technology is already gaining strong market traction. Today, the startup serves 60+ corporate customers across more than six European markets, and has processed over 500,000 customs declarations. It also holds the TÜV SÜD (IEEE CertifAIed) certification for ethical and trustworthy AI applications.
“Our vision is to remove inefficiencies from global supply chains and make customs clearance seamless and fully digital,” says Borisav Parmakovic, CEO of Digicust. “The new investment will allow us to scale our solutions faster and bring more value to logistics providers operating across countries.”
The €2.3 million round was led by Jet Investment with participation from our Look AI Ventures fund, additional private investors, and existing investors. The financing is further supported by Austria Wirtschaftsservice (aws) through its guarantee and support programs.
“Digicust sets a new standard for customs process automation in Europe. Their combination of proprietary technology and AI expertise enables customers to increase accuracy and productivity in customs declaration processing many times over,” says Kamil Levinský, Managing Director at Jet Ventures.
“We see Digicust as the future leader of the segment and look forward to supporting its growth in new markets.”
